When we’re invited to consult, business management does not want to discuss technology, but instead about management, processes, and user needs. Is it unreasonable for company management to want a conversation with technology management and staff that gives them the confidence that their business needs and direction are understood, accepted, and being addressed? I don’t think so.
Jason Kuhn, CIO at RSA Corp, explains how the benefits of a Disaster Recovery Plan and a Business Continuity Plan vary depending on the individual organization. Can there be value to one without the other?
Episode #20 – Jason Kuhn, CIO of RSA Corp, discusses how a business can improve their processes using the technology they already own right there at their fingertips.
Jason Kuhn, CIO at RSA Corp, addresses the common misconception regarding business continuity and disaster recovery by clarifying the different aspects of a business that each plan pertains to.
Episode #10 – Jason Kuhn, CIO at RSA Corp, discusses spam and viruses, how they become a nuisance and how disaster recovery can help a company rebound from their effects.
Episode #8 – Jason Kuhn, CIO of RSA Corp, explains possible difficulties in purchasing technology and what companies can do to avoid these problems and get the most out of their new technology.
Sometimes purchasing new technology for your business can be like embarking into alien territory. A copy machine doesn’t just make copies anymore. What happens when the bells and whistles you bought don’t work right?
You bought and implemented a whiz-bang technology, but after the rep installs it, how do you keep it running? How does it morph to support you as your needs grow? The true report card on success comes once the rep leaves, and you’re on your own.
Small and medium businesses face challenges with evaluating, implementing and supporting the technologies required by their growing companies. They often turn to an IT partner to address these challenges. Just like an author tells a story, so should an IT partner translate technology into business value. However, many partners try to sell a solution composed of features and presumed benefits without really understanding the needs and culture of the business prospect.
I’ve had more than one conversation with a client that started like this…“Oh, by the way, we’ll be moving our office in two to three months.” This should be music to my ears since we’re in the business of supporting our client’s technology needs. However, office relocation can easily become a painful experience. We often encounter issues with the availability and variety of data communication providers at the client’s new location. In spite of the perceived availability of high-speed data communications, it isn’t always that easy.

When I was just starting out in my career, I worked for the premier mainframe computer company and I thought I had it made. I was wrapping up a session installing a crude space invaders type of game, used to demonstrate some capabilities of a largish mainframe, when the thought struck me that a game wasn’t why a company would spend well over a million dollars for a computer. That single thought changed my outlook and approach to technology. From that point on, it wasn’t about the technology at all. It became about what a company could do when supported by the right tools. I became focused on how much better I could help my customers’ world become; how much more smoothly their processes could flow. Between then and now, as my career advanced from Systems Engineer to CIO with stops at almost every technical and managerial position in between, I’ve learned a lot. The tools have matured, but the challenge is still very much the same.
Looking back, I realize that I’ve pretty much become a challenge junkie and it still motivates me every day.
